Refund policy

Last updated: August 19, 2026

At Sketch Time, we want you to feel confident when purchasing our downloadable drawing workbooks and creative resources.

Because our products are delivered digitally, they cannot be physically returned. However, we offer a customer-friendly 14-day refund policy for eligible purchases.

  1. OUR 14-DAY REFUND POLICY

You may request a refund within 14 calendar days of your purchase if:

- You are genuinely dissatisfied with the digital product
- The product is materially different from its description
- You received the wrong product
- The supplied file is corrupted or cannot be opened
- The download link does not work and we cannot provide a replacement
- You were charged more than once for the same order
- Another legal right to a refund applies

Downloading or opening the product does not automatically prevent you from requesting a refund under our voluntary 14-day satisfaction policy.

All requests are reviewed fairly and individually.

  1. HOW TO REQUEST A REFUND

To request a refund, contact us at [EMAIL ADDRESS] within 14 calendar days of the purchase date.

Please include:

- Your full name
- Your order number
- The email address used during checkout
- The name of the product
- A short explanation of the problem or why you are dissatisfied
- A screenshot of any technical error, where applicable

Providing this information helps us locate your order and respond more quickly.

We may first offer reasonable assistance, such as a replacement file or a new download link. You may still request a refund if the issue is not resolved or you remain dissatisfied.

  1. TECHNICAL PROBLEMS

If you cannot download or open a product, please contact us before purchasing it again.

We may provide:

- A replacement download link
- A fresh copy of the file
- Basic instructions for opening the file
- The product in another available format

If we cannot provide a working version of the purchased product within a reasonable period, you will be eligible for a refund.

Before requesting a refund, please confirm that your device supports the file format stated on the product page.

Sketch Time is not responsible for problems caused solely by:

- Unsupported or outdated software
- Insufficient device storage
- Incorrect printer settings
- A blocked email inbox
- An incorrect email address supplied during checkout
- Internet connection problems outside our control

We will still make reasonable efforts to help you access your purchase.

  1. DUPLICATE PURCHASES OR CHARGES

If you accidentally purchase the same product more than once or are charged more than once for a single order, contact us at [EMAIL ADDRESS].

After verifying the duplicate transaction, we will refund the duplicate charge.

  1. REFUND EXCLUSIONS

A refund may be refused where:

- The request is submitted more than 14 calendar days after purchase and no mandatory legal right applies
- The customer has shared, resold, redistributed or uploaded the files
- The customer has used the product in violation of our Terms and Conditions
- There is evidence of fraud, payment abuse or repeated misuse of the refund policy
- The customer purchased a clearly disclosed file format that their device does not support
- The request concerns a minor preference that contradicts information clearly shown in the product description or preview
- The customer refuses to provide enough information for us to identify the order
- The product was provided free of charge

These exclusions do not limit rights that cannot legally be excluded.

  1. PRODUCT BUNDLES

If a product was purchased as part of a bundle, a refund request will normally apply to the complete bundle.

Partial refunds for individual items within a bundle are not normally available unless:

- A specific item is missing
- A specific file is faulty
- A partial refund is required by applicable law
- We agree that a partial refund is an appropriate solution

Any refund will be based on the amount actually paid, including any discount applied at checkout.

  1. APPROVED REFUNDS

Approved refunds will be issued to the original payment method used for the purchase whenever reasonably possible.

After we submit the refund, your bank, card issuer or payment provider may require additional time to process and display the funds.

Processing time depends on the payment provider and is outside Sketch Time’s direct control.

Original currency-conversion charges, international transaction fees or bank fees may not be refundable because these charges are controlled by your financial institution.

You will receive confirmation after an approved refund has been submitted.

  1. DIGITAL LICENCE AFTER A REFUND

If you receive a full refund, your licence to use the refunded product ends.

You must:

- Stop using the refunded product
- Delete downloaded copies from your devices
- Delete personal backup copies
- Not print additional pages
- Not share, resell or redistribute the files

Artwork you originally created while completing the exercises remains yours, but you may not continue reproducing or distributing protected pages, illustrations or other Sketch Time content.

  1. CANCELLATION AND WITHDRAWAL RIGHTS

Customers in certain countries may have a legal right to cancel an online purchase within a specified period.

For digital content supplied immediately, this right may end when downloading or access begins, but only if the requirements of applicable law have been satisfied.

Where legally required, you may be asked to:

- Request immediate delivery of the digital content
- Consent to delivery beginning during the cancellation period
- Acknowledge that beginning the download may affect or end your cancellation right

If those legal requirements have not been satisfied, your statutory withdrawal rights remain unaffected.

Customers who have an applicable right of withdrawal may submit their request using the electronic withdrawal function available through the store, where provided, or by contacting [EMAIL ADDRESS].

Our voluntary 14-day refund policy is separate from and does not replace any mandatory legal rights.

  1. FAULTY OR MISDESCRIBED DIGITAL CONTENT

Nothing in this Refund Policy limits your legal rights when digital content is:

- Faulty
- Corrupted
- Not of satisfactory quality
- Not fit for a stated purpose
- Materially different from its description
- Not supplied within the agreed period

Depending on applicable law and the circumstances, you may be entitled to a replacement, correction, price reduction or refund.

  1. PAYMENT DISPUTES AND CHARGEBACKS

Please contact us before opening a payment dispute or chargeback. We want the opportunity to investigate and resolve the problem directly.

Opening a chargeback after already receiving a refund may be treated as payment abuse.

This section does not prevent you from using rights provided by your bank, payment provider or applicable law.

  1. POLICY ABUSE

We reserve the right to refuse future orders or restrict store access where there is reasonable evidence of:

- Repeated refund requests across multiple successfully delivered products
- Downloading products and then requesting refunds as a routine practice
- Sharing or reselling refunded files
- Using multiple identities or payment methods to avoid refund restrictions
- Fraudulent claims or false information

Any decision will be based on the available evidence and will not limit mandatory consumer rights.

  1. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy if our products, store practices or legal obligations change.

The current version will be published on this page with an updated “Last updated” date.

The policy in effect when your order was placed will generally apply to that order unless a later change is more favourable to you or applicable law requires otherwise.

  1. CONTACT US

For refund requests or questions about this policy, contact:

Operated by:  Yassine Bensiamar
Email: contact@sketchtimebooks.com
Address: Hay Bel Air 4 NO 5, Tangier 90000, Morocco
Website: https://sketchtimebooks.com/